This Shipping Policy explains how SP-Energy delivers solar equipment across South Africa. We dispatch from our Vanderbijlpark head office in Gauteng, and we hold stock in six regional warehouses. Orders range from a single connector to a complete off-grid system with panels, inverters and a battery bank.

We have been supplying and installing solar equipment since 2013. That experience shapes how we pack and route heavy freight. Lithium batteries, inverters and solar panels each need different handling, and we plan every consignment accordingly.

Where We Deliver

We deliver nationwide, to every province in South Africa. Homeowners, businesses, factories, farms, guesthouses, lodges, installers and resellers all order from us. Deliveries go to residential addresses, business premises, farms and active building sites.

Please supply a full street address, because couriers cannot deliver to a post box. Include a contact number for the person who will receive the goods. Farm and plot deliveries should include directions or a pin location, since rural addresses are often hard to find. If nobody is available to sign, the courier attempts redelivery, and a second attempt may carry an additional fee.

Delivery Timeframes

Most orders arrive within 2 to 5 working days of payment reflecting in our account. Main centres such as Johannesburg, Pretoria, Cape Town, Durban and Gqeberha are usually quicker. Outlying farm and rural addresses sit at the longer end of that range.

Large orders may need a dedicated vehicle and a slightly longer lead time. A full residential system with panels, mounting rails and a battery bank is a good example. Special-order items are ordered from the supplier and confirmed with you before dispatch, so lead times differ.

Working days exclude Saturdays, Sundays and public holidays. Orders placed after 15:00 are usually processed the next working day. Timeframes are estimates and depend on courier schedules, weather and stock availability at the nearest warehouse.

Delivery Costs

We calculate delivery per order, based on your location, order weight and system size. Solar panels and lithium batteries are heavy and bulky, so a flat national rate would be unfair to most customers.

Request a free quote and we will confirm the exact delivery cost before you pay. There are no hidden charges added after checkout. Where your nearest warehouse holds the stock, freight is often cheaper, which is one reason we keep inventory in six locations.

Collection From Our Branches

Collection is free and often the fastest option. You may collect from Vanderbijlpark, Midrand, Cape Town, Durban, Bloemfontein, Port Elizabeth or Nelspruit.

Wait for our confirmation that your stock is ready at your chosen branch before travelling. Bring your invoice number and identification. Where a third party collects on your behalf, send us their name in writing beforehand. Bring a suitable vehicle for the load, since solar panels are long and fragile. Collection hours are Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 12:00. We are closed on Sundays and public holidays.

Order Tracking

We ship with The Courier Guy. Once your order leaves the warehouse we email you a waybill number, which you use to track the shipment on the courier website.

Track your parcel daily so you can plan for arrival, especially if an installer is booked. If you have not received a waybill within two working days of payment, email inquiry@sp-energy.co.za and we will follow up with the warehouse.

Goods Damaged In Transit

Inspect every item before you sign for it. Note any visible damage on the courier waybill at the point of delivery, and photograph both the packaging and the item.

Report the damage to us within 24 hours by emailing inquiry@sp-energy.co.za with your invoice number, photographs and the serial number where applicable. We lodge the claim with the courier and arrange a replacement or credit. Signing a clean waybill for visibly damaged packaging makes a claim much harder to win.

None of this affects your rights under the Consumer Protection Act. Faulty goods that are not transit related fall under our Warranty Policy. Unwanted items are handled under our Returns and Refunds Policy, which allows 7 days for unused goods in original packaging.

Delivery Queries

Email inquiry@sp-energy.co.za or phone +27 74 305 2967. WhatsApp is available on the same number, and our second line is +27 64 741 8248. If you are still choosing equipment, ask us for a free quote that includes freight, so you can compare the landed cost of a Luxpower inverter or a battery upgrade before ordering. Browse the Greenrich battery range, then contact our Vanderbijlpark office for a delivery quote.

Please note that this Shipping Policy is a starting template. Have it reviewed by a legal professional before publishing.

Last updated: 25 August 2026