Our shipping policy is as follows:
Orders will be processed and shipped within 5 business days of purchase. We are not responsible for delays in delivery due to weather conditions, natural disasters and other circumstances beyond our control. Orders will be shipped via The Courier Guy unless otherwise specified. If you would like your package to arrive sooner, please contact us before placing an order.
Delivery of Your Order will be made 3 to 10 business days from the date that your order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 21 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.
Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.
Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.
TRACKING YOUR ORDER
Within 48 hours of your Order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your order.
Alternatively, you can track your order by clicking on the link https://portal.thecourierguy.co.za/track
When your Order is delivered, You must inspect the Products and be satisfied that the Products conform to the quality and quantity You ordered and are free from any defects. You are not able to return any Products to Us with the courier and if you wish to return the Products, You must follow the returns procedure, as contained in our Online Returns Terms and Conditions, which can be found on https://sp-energy.co.za/refund-and-returns-policy/
If you require assistance with your Order or have made a mistake with your order, please contact us on 074 305 2967 for assistance.