These Terms and Conditions:
• Represent the entire agreement between the parties and no alterations or additions may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of solar panel energy
- • Are subject to change and you agree that any order placed shall be subject to the terms and conditions in force at the time the order was placed;
- • Are final and binding and are not subject to any suspensive or resolutive condition;
- • Expressly exclude any conflicting conditions stipulated by you;
- • Apply to all employees, servants and agents of solar panel energy
Quotations
All quotes will remain valid for a period of 7 (seven) days from the date of issue. It is up to the client to confirm if the quotation is still valid.
Shipping Charges
Solar panel energy holds no account for shipping. Solar panel energy can make use of a local Courier. Solar panel energy takes no responsibility for courier fees. Extra fees will apply depending on the courier charges.
Delivery
Any delivery note or waybill (copy or original) signed by you or the person accepting delivery on your behalf shall be sufficient proof that delivery was made to you. Goods delivered must be checked in order to confirm that the goods delivered are in accordance with the order placed and are free from visible damage/defect. Any discrepancies and/or visible defects must be noted on the delivery note/waybill.
Pricing
Price, specifications and terms are subject to change, you are therefore requested to peruse the prices, specifications and terms prior to placing an order. The purchase price will be the current price as appearing www.sp-energy.co.za
If prior to delivery of the goods, there is an increase in the cost of the goods, or if any other taxes or duties are levied or any laws are promulgated which directly or indirectly increases the cost thereof to the company, the company shall be entitled to increase the price of the goods by an amount equal to such increased cost, by giving you reasonable notice thereof.
Cancellation of Orders
Requests for cancellation of an order, prior to delivery, must be submitted in writing to inquiry@solarpanelenergy.co.za
No refunds will, however, be furnished on deposits or payments in the event of cancellation for specially ordered or manufactured goods.
Back Orders
Solar panel energy will notify you should there be any delay in obtaining/delivering any goods ordered. The unavailable order will be placed on backorder, and the remainder of the order placed will be shipped. Please check our website for the back ordered items’ estimated time of arrival
Warranty Condition
This warranty includes all defects of design, components and manufacturing. The following will not be covered by the warranty:
- Breaking the product seal (opening the casing) without proper approval
- Transport damage
- Incorrect installation or commissioning
- Failure to observe the user manual, the installation guide, and the maintenance regulations
- Unauthorized modifications, changes, or attempted repairs
- Incorrect use or inappropriate operation
- Insufficient ventilation of the device
- Failure to observe the applicable safety regulations
- Force majeure (e.g., lightning, over-voltage, storm, fire)
Warranty Claim
If a device becomes defective during the agreed time factory warranty period and provided that it will not be impossible or unreasonable, the device will be:
- Repaired by the suppliers. (Proof of qualified installer)
Customers may be required to provide the inverter’s original purchasing & installation invoice. Solar Panel Energy may refuse to service if customers fail to provide the conditions above. Please take note that the solar panel does not do repairs. The item will be sent to the suppliers and may take up to 3 weeks.
Battery Warranty
For the battery you purchased, you receive a factory warranty valid for 1 year from the date of purchase and no more than one year from the purchase date by Solar Panel Energy.
Returns
You may return goods in the following instances:
- Within 7 days of the date of the receipt of the goods if the transaction falls
- If the product is defective according to the manufacturer’s warranty; or
- Within 15 business days, if solar panel energy has wrongly supplied goods off a written order.
Returns Procedure
Solar panel energy will not accept the return of any product without prior authorization and a confirmation. Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to solar panel energy.
Repairs
No repairs will be handled by solar panel energy. All manufacturing defaults will be handled directly by manufacturers or their appointed agents.
Limitation of Liability
To the extent allowed by law, you agree that solar panel energy shall not be liable to you or any other person or entity whatsoever in respect of any loss or damage caused by or arising from any fact or circumstance beyond reasonable control of solar panel energy.
Service Address and Notices
For all purposes under this agreement including giving of any notice, the payment of any amount, the service of any process and for all other purposes arising from this agreement you hereby choose the service address set out on the quotation for the order of goods.