Terms And Conditions

These terms and conditions apply to your use of sp-energy.co.za and to every order placed with us. They also apply to solar installations we carry out for homes, businesses, farms and commercial properties. Please read them before you place an order or accept a quotation. By using this website or buying from us, you agree to these terms.

Definitions

The following terms are used throughout this page.

  • Company, we, us, our: Solar Panel Energy (Pty) Ltd, registration number 2019/066312/07, VAT number 4600287983, trading as SP-Energy from 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911, South Africa.
  • Customer, you, your: the person or business placing an order or requesting a quotation.
  • Website: sp-energy.co.za and all its pages.
  • Goods: solar equipment we supply, including inverters from brands such as Deye and Luxpower, lithium batteries, solar panels, charge controllers, solar air conditioners, mounting systems, cables and connectors.
  • Services: quotations, system sizing, site assessments, consultations and solar installation work.

Scope of this agreement

These terms represent the entire agreement between you and us. No change or addition is valid unless both parties agree to it in writing. They apply to all our employees and agents, and they override any conflicting terms you attach to an order. We may update these terms from time to time, and the version in force when you place an order is the version that applies to that order.

Quotations

Quotations are valid for 7 days from the date of issue. Solar equipment pricing moves with supplier and exchange rate changes, so please confirm with us that a quotation still stands before you pay. Quotations cover the goods and scope listed on the document. Additional work found during installation is quoted separately before we proceed.

Orders and acceptance

Product listings and quotations are an invitation to do business, not a binding offer. Your order is an offer to buy from us. A contract only comes into effect once we confirm your order and receive payment or an approved deposit. We may decline an order if stock is unavailable, if pricing is incorrect, or if payment cannot be verified. Special-order and custom items are ordered from the supplier specifically for you.

If part of your order is unavailable, we place that item on back order and ship the rest. We will let you know about the delay and confirm the expected arrival date as soon as the supplier gives it to us.

Cancellations

Orders may be cancelled in writing to inquiry@sp-energy.co.za before dispatch. A 15% handling fee may apply. Special-order or custom items cannot be cancelled once we have placed them with the supplier, and deposits paid on those items are not refundable.

Pricing and payment

All prices are in South African Rand and include VAT unless stated otherwise. The purchase price is the price shown on sp-energy.co.za or on your quotation at the time you order. We accept EFT, card, cash and PayFast. Goods remain our property until payment reflects in full in our account. Risk in the goods passes to you on delivery or collection.

Prices, stock levels and specifications may change without notice. If the cost of goods rises before delivery, whether through supplier increases, new taxes or duties, or a change in law, we may adjust the price by that amount and will give you reasonable notice first. Where an obvious pricing or typing error occurs, we contact you before processing the order.

Delivery and collection

We deliver nationwide, with most orders arriving within 2 to 5 working days. Delivery is handled by The Courier Guy. Delivery cost is calculated per order based on your location, order weight and system size, and is confirmed before you pay. You may also collect stock from Vanderbijlpark, Midrand, Cape Town, Durban, Bloemfontein, Port Elizabeth or Nelspruit. Delivery timeframes are estimates and are not guaranteed. Full details are set out in our shipping policy.

A delivery note or waybill signed by you, or by anyone accepting delivery on your behalf, is sufficient proof that delivery was made. Please check the goods against your order before signing. Note any shortages, incorrect items or visible damage on the delivery note or waybill, and report them to us the same day. Transport damage reported after signing is difficult to claim and is excluded from warranty cover.

Returns and refunds

Returns are accepted within 7 days of delivery or collection, provided goods are unused and in their original packaging. A 15% restocking fee applies to correctly supplied goods returned for a change of mind. Where we have supplied the wrong item against a written order, you may return it within 15 business days at no cost to you. Approved refunds are paid by EFT within 7 business days after goods are received and inspected.

We do not accept any return without prior written authorisation. Use a reputable courier that provides proof of delivery and insurance for the full value of the shipment, as the return is at your risk and cost unless we are at fault. Your rights under the Consumer Protection Act 68 of 2008 are not limited by these terms. The full process, including non-returnable items, is set out in our returns and refunds policy.

Warranties

Manufacturer warranties cover defects in design, components and manufacturing. Cover ranges from 1 to 10 years depending on the product and brand. Lithium batteries generally carry between 5 and 10 years, but the exact period differs from one manufacturer to the next, so always check the figure confirmed on the product page or on your quote. Our installations carry a 12-month workmanship warranty. Claims require the original purchase invoice, the installation invoice where relevant, and the serial number for battery and inverter claims. For inverters we may also ask for proof that a qualified installer commissioned the unit.

Exclusions apply, including incorrect installation, opening the casing without approval, transport damage, unauthorised repairs, insufficient ventilation, lightning or surge damage, water ingress, physical damage and normal wear and tear. The full list of exclusions and the claim steps are set out in our warranty policy.

Repairs

We do not carry out repairs in-house. Manufacturing defects are handled by the manufacturer or their appointed agent. We lodge the claim, send the unit in and follow it up on your behalf. Turnaround with the supplier can take up to three weeks, and longer where a part must be imported. Where the manufacturer does not offer a call-out or free shipping arrangement, transport to and from their facility is for your account. We cannot be held liable for delays or costs on the manufacturer’s side.

Use of the website

Content on this website is provided for general information about solar products and systems. It is not a substitute for a site assessment or professional system design. You may not copy, republish or scrape our content without written permission. We process personal information in line with POPIA, as explained in our POPIA privacy notice. Electronic communications and transactions on this site are governed by ECTA.

Limitation of liability

To the extent permitted by South African law, we are not liable for indirect or consequential loss. This includes loss of income, loss of production, or damage caused by incorrect installation by a third party. We are also not liable for any damage listed under the warranty exclusions, or for loss arising from circumstances beyond our reasonable control. Our total liability is limited to the value of the goods or services supplied. Nothing here excludes liability that cannot lawfully be excluded.

Governing law, notices and complaints

These terms are governed by the laws of the Republic of South Africa, and any dispute falls under the jurisdiction of the South African courts. For notices, payments and legal process, you choose the service address shown on your quotation or order, and we choose 204 Louis Trichardt Blvd, S. E. 1, Vanderbijlpark, 1911. Complaints can be emailed to inquiry@sp-energy.co.za or phoned through. We acknowledge receipt within 2 working days and aim to resolve matters within 7 working days. Unresolved POPIA complaints may be referred to the Information Regulator (SA) at enquiries@inforegulator.org.za.

Contact us

For any query about these terms, an order or a quotation, reach us on +27 74 305 2967 or +27 64 741 8248. You can also email inquiry@sp-energy.co.za. Office hours are Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. More options are on our contact page.

Last updated: 28 August 2026