Terms And Conditions

These terms and conditions set the rules for using the SP-Energy website and buying from us. Homeowners, businesses, farms, solar installers and resellers should read them before accepting a quote. SP-Energy has supplied and installed solar equipment across South Africa since 2013.

Definitions Used in These Terms

  • SP-Energy, we or us: Solar Panel Energy (Pty) Ltd, registration 2019/066312/07, VAT number 4600287983.
  • Buyer or you: the person or business that requests a quote, places an order or uses this website.
  • Goods: inverters, batteries, solar panels, mounting systems, cables and other equipment we sell.
  • Services: system sizing, site assessments and solar installations we carry out.
  • CPA: the Consumer Protection Act, which protects consumers who buy goods and services.
  • ECTA: the law that governs online sales and electronic agreements.

Orders, Quotes and Acceptance

Every quote lists the goods, services, delivery cost and total price. A quote is an offer, and an order becomes binding once we confirm it in writing. Prices and stock on the website can change until your order is confirmed. Quotes for system sizing and site visits are free. Solar installers and resellers who order for their clients remain the buyer on the invoice.

Pricing and Payment Methods We Accept

All prices are in South African rand. You can pay by EFT, card, cash or PayFast. Card payments through PayFast are processed on PayFast’s own payment page. Payment terms, including any deposit, are confirmed on your written quote. Payment and contact details are handled as set out in our SP-Energy privacy policy.

Delivery Times and Collection Points

We deliver nationwide, and most orders arrive within 2 to 5 working days. Delivery cost depends on your location, order weight and system size, and appears on your quote. Collection is also possible from our 6 warehouses across South Africa. Our nationwide shipping policy explains courier timeframes and collection steps.

Cancellations, Returns and Warranties

Orders may be cancelled in writing before dispatch. A 15% handling or restocking fee may apply to these cancellations. Special-order or custom items cannot be cancelled once we have ordered them from the supplier.

Online orders fall under the Electronic Communications and Transactions Act 25 of 2002. The cooling off period South Africa sets for online sales is 7 days from delivery under this Act. You may cancel without reason and pay only the direct cost of returning the goods. No restocking fee applies to these cancellations.

Unused goods in original packaging can be returned within 7 days. Full return steps are set out in the refund and returns policy. Approved refunds are paid by EFT within 7 business days of inspection, as our refund policy states.

Section 56 of the Consumer Protection Act gives a 6-month warranty on defective goods. Repair, replacement or refund is your choice, and no restocking fee applies. Manufacturer warranties run from 1 to 10 years, depending on the product and brand. Installations carry a 12-month workmanship warranty, confirmed with your quote. Warranty claims need the original invoice, and inverters and batteries need a serial number.

Limitation of Our Liability

We are not liable for losses caused by misuse, unapproved repairs or incorrect installation by others. Lightning, surge, water damage and force majeure events fall outside product warranty cover. Nothing in these terms and conditions limits liability for gross negligence or rights the CPA protects.

Governing Law and Your Rights

South African law governs these terms, including the CPA, ECTA and POPIA. Any complaint Consumer Protection Act rules cover can go to the National Consumer Commission if unresolved. Your rights under these laws apply even if a clause here says otherwise.

Questions About These Terms and Conditions

Email inquiry@sp-energy.co.za or call +27 74 305 2967 with any question about an order. Complaints are acknowledged within 2 working days, and we aim to resolve them within 7 working days. Office hours are 08:00 to 16:30 on weekdays and 08:00 to 12:00 on Saturdays.

Accept your quote by email once these terms and conditions answer your questions.

Last Updated: November 2026