Warranty Policy

This warranty policy explains how long SP-Energy covers each product and how to lodge a claim. Homeowners, businesses, farms, solar installers and resellers can check cover before or after they buy. SP-Energy has supplied and installed solar equipment across South Africa since 2013. We stock Deye, Luxpower, Dyness, Pylontech, JA Solar and other brands with local warranty support. Orders ship nationwide in 2 to 5 working days, with payment by EFT, card, cash or PayFast.

What Is a Warranty Policy

A warranty is a written promise that faulty goods will be repaired, replaced or refunded. Many buyers use warranty or guarantee as if they mean the same thing. They often ask what is the difference between guarantee and warranty in practice. A warranty sets out what is covered, for how long and how to claim. The manufacturing warranty covers defects in materials and faulty parts.

Cover Periods per Product Type

  • Inverters: 1 to 5 years, depending on the brand and model.
  • Lithium batteries: 5 to 10 years of battery warranty cover.
  • Solar panels: 10 to 12 years from the manufacturer.
  • Solar air conditioners: 1 to 2 years of cover.
  • Installation workmanship: our solar installation warranty runs 12 months on every installation we complete.

Exact periods are confirmed on each product page or with your quote. Deye warranty terms, for example, vary between inverters and batteries in the Deye inverters and batteries range. Luxpower, Dyness and Pylontech products follow the periods set by each manufacturer.

Defects Covered by Our Warranty

What does warranty cover? It covers manufacturing defects and faulty parts that appear during normal use. Examples include a battery that stops holding charge without misuse. Repeated inverter error codes under normal use can also point to a defect. Cover does not include damage from outside causes, misuse or poor installation by others.

How to Claim Warranty on Equipment

  • Email inquiry@sp-energy.co.za with a description of the fault or error code.
  • Attach the original invoice and proof of purchase.
  • Include the serial number for any battery or inverter claim.

If you completed a Dyness battery warranty registration online, add that confirmation to your email. Claims without an invoice or serial number cannot be processed. Battery and inverter claims need the serial number, because cover is tied to that exact unit.

Exclusions That Void Your Cover

These events and actions void cover under this warranty policy.

  • Opening the casing or breaking a seal without our approval.
  • Transport damage, physical damage, or water and moisture damage.
  • Incorrect installation, commissioning or poor ventilation.
  • Ignoring the user manual, installation guide or maintenance requirements.
  • Unauthorised repairs, modifications or misuse.
  • Lightning, surge or over-voltage damage.
  • Storms, fire, flooding, force majeure events and normal wear and tear.

Installers and resellers should follow each manufacturer’s installation guide to keep cover valid. Surge protection devices help reduce lightning risk, but surge damage remains excluded. Ask us before opening any product, because an approved inspection keeps your cover intact.

Your Rights Under the CPA

The Consumer Protection Act 68 of 2008 gives you an implied warranty of quality on goods. The 6 months warranty meaning under the CPA is simple: defective goods can be returned within 6 months. Defective means the goods fail to work as they should under normal use. You may then choose a repair, a replacement or a refund.

Unused goods can also be returned within 7 days, as set out in our refund and returns policy. Nothing in this policy limits your CPA rights, and the CPA warranty runs alongside the manufacturer’s warranty. Keep proof of purchase, since the CPA claim period runs from the date of delivery.

Contact Us About a Claim

Keep a copy of this warranty policy with your invoice. Patrick Terblanche, our Sales Manager, can help with product and warranty questions. Office hours are 08:00 to 16:30 on weekdays and 08:00 to 12:00 on Saturdays. Call or WhatsApp +27 74 305 2967 if you prefer to talk.

Have a fault or error code? Contact the SP-Energy team today to claim warranty on your product.

Last Updated: November 2026